Last updated: 01/01/2026
These Terms of Service ("Terms") govern your access to and use of the website operated by Primal Ground ("we", "us", "our"), including the purchase of mats and related products ("Products").
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use this website.
Business name: Primal Ground
ABN/ACN: 27 996 995 915
Email: admin@primalground.com.au
You must be at least 18 years old or have permission from a parent or legal guardian to use this website.
You agree to use the website only for lawful purposes.
You must not misuse the website, interfere with its operation, or attempt unauthorised access to any systems or data.
You may be required to create an account to place orders or access certain features.
You are responsible for maintaining the confidentiality of your account details.
You agree to provide accurate and up-to-date information.
We may suspend or terminate accounts that breach these Terms.
We aim to ensure all product descriptions, pricing, and images are accurate.
Product colours, textures, sizes, and finishes may vary slightly due to manufacturing processes or screen displays.
All Products are subject to availability and may be modified or discontinued at any time.
Orders are considered an offer to purchase.
An order is accepted only once payment is received and an order confirmation is issued.
We reserve the right to refuse or cancel orders, including due to pricing errors, stock availability, or suspected fraud.
All prices are listed in AUD unless stated otherwise.
Prices include GST where applicable.
Payment must be made in full at the time of purchase using the available payment methods.
We may change prices at any time without prior notice.
Shipping costs and estimated delivery times are displayed at checkout.
Delivery times are estimates only and not guaranteed.
Risk of loss or damage passes to you upon delivery of the Products.
Returns and refunds are governed by our Returns and Refunds Policy.
Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL).
Custom or made-to-order mats are produced based on information supplied by you.
You are responsible for ensuring measurements, artwork, and specifications are correct.
Custom Products cannot be cancelled or returned for change of mind.
Remedies for faulty custom Products will be provided in accordance with ACL.
All content on this website, including text, images, logos, designs, and software, is owned by or licensed to us.
You must not copy, reproduce, distribute, or exploit any content without our prior written consent.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses.
Our total liability for any claim relating to the Products is limited to the amount paid for the Product.
This clause does not limit rights under the Australian Consumer Law.
You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of the website.
Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and store personal information.
We may update these Terms at any time. Updated Terms will be effective once published on the website.
These Terms are governed by the laws of Australia, and you submit to the exclusive jurisdiction of Australian courts.
If you have any questions about these Terms, please contact us:
Email: admin@primalground.com.au
End of Terms of Service
Designed with durability, comfort, and performance in mind, each mat delivers reliable insulation, superior support, and long-lasting resilience on any terrain. Primal Ground provides a stable, comfortable foundation that stands up to the elements so you wake rested, grounded, and ready to explore.
