We’re here to help. If you have any questions about our mats, orders, shipping, or policies, please get in touch using the details below.
Email: admin@primalground.com.au
We aim to respond to all enquiries within 1–2 business days.
For questions about existing orders, please include:
Your order number
The name used on the order
A brief description of your enquiry
This helps us assist you as quickly as possible.
If you are enquiring about:
Custom-made or logo mats
Cut-to-size mats
Bulk or commercial orders
Please contact us via email with your requirements, measurements, and any artwork or specifications.
For returns or refund requests, please refer to our Returns and Refunds Policy and contact us before sending any items back.
Unauthorised returns may not be accepted.
Business Name: Primal Ground
ABN/ACN: 27 996 995 915
Location: Brisbane, QLD, Australia.
We welcome feedback and suggestions. If you have comments about our products or service, please let us know — we’re always looking to improve.
End of Contact Information Page
Designed with durability, comfort, and performance in mind, each mat delivers reliable insulation, superior support, and long-lasting resilience on any terrain. Primal Ground provides a stable, comfortable foundation that stands up to the elements so you wake rested, grounded, and ready to explore.
