Last updated: 01/01/2026
This Shipping Policy applies to all orders placed with Primal Ground ("we", "us", "our"), an online retailer of mats and related products.
We currently ship to addresses within Australia.
International shipping may be available on request or through selected services. Additional charges and delivery times may apply.
Orders for standard (non-custom) products are typically processed within 7–30 business days depending on stock availability.
Custom-made or made-to-order mats require additional production time, which will be advised at checkout or after order confirmation.
Orders are processed Monday to Friday, excluding public holidays.
Shipping costs are calculated at checkout based on order size, weight, and delivery location.
Any applicable shipping fees will be displayed before you complete your purchase.
We reserve the right to update shipping rates at any time.
Estimated delivery times are provided at checkout and are indicative only.
Delivery times may vary depending on location, courier delays, weather conditions, or other factors beyond our control.
We do not guarantee delivery by a specific date unless expressly agreed in writing.
Custom, oversized, or heavy mats may incur additional shipping charges.
These items may be shipped via specialised freight services rather than standard couriers.
Delivery to regional or remote areas may take longer than standard delivery estimates.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).
Tracking updates are provided by the courier and may take time to appear.
If you select or agree to Authority to Leave, parcels may be left at your address without a signature.
We are not responsible for loss or damage once the parcel has been delivered in accordance with your delivery instructions.
You are responsible for providing accurate and complete delivery details at checkout.
We are not responsible for delays, lost parcels, or additional costs caused by incorrect or incomplete address information.
Additional fees may apply for re-delivery or address changes after dispatch.
While we work with reputable couriers, delays can occur.
If your order is significantly delayed or appears lost, please contact us so we can investigate with the courier.
We are not liable for delays caused by events beyond our reasonable control.
If your order arrives damaged, please contact us within 14 days of delivery.
Provide clear photos of the damage, including packaging where possible.
We will assess the issue and provide a suitable remedy in accordance with Australian Consumer Law.
Risk of loss or damage to the Products passes to you upon delivery.
Title to the Products passes to you once full payment has been received.
If you have any questions about shipping or delivery, please contact us:
Email: admin@primalground.com.au
End of Shipping Policy
Designed with durability, comfort, and performance in mind, each mat delivers reliable insulation, superior support, and long-lasting resilience on any terrain. Primal Ground provides a stable, comfortable foundation that stands up to the elements so you wake rested, grounded, and ready to explore.
